Employment at HCS

Consider Joining Our Team

(Below are our current open positions.)

JOB ANNOUNCEMENTS

2023

HCS is a non-profit agency founded in 1972 to provide training, counseling and technical assistance to homebuyers, homeowners, tenants and the homeless. HCS works to build the capacity of individuals and groups to preserve their homes, seek their highest level of housing independence and support the economic and social development of their neighborhoods.

POSITION: FORECLOSURE PREVENTION COUNSELOR / TRAINER (Salary Range: $52,000 – $70,000)

If you are looking for a challenging but yet gratifying opportunity to make a real difference on the front lines of home preservation, consider a career in Foreclosure Prevention. We are seeking a highly qualified Housing Counselor to engage homeowners at risk of foreclosure throughout the DC Metro area. Our counselors regularly work with homeowners, lenders, municipalities as well as the courts to prevent foreclosure on a daily basis. If you are highly motivated and want to be challenged, please apply.

PRIMARY DUTIES:

Provide counseling to homeowners on all housing issues in order to resolve problems and improve housing opportunities.
Evaluate homeowners’ eligibility for loss mitigation options and other alternatives to avert foreclosure.
Prepare mortgage relief applications with clients and follow-up with lenders to confirm completion.
Negotiate workout agreements with lenders on behalf of clients.
Work with the courts, attorneys, lenders and associations to assist homeowners in preventing foreclosure.
Attend foreclosure hearings and mediations to support client needs.
Follow-up with all clients to be assured that their needs are being met.
Maintain accurate written and computer-based files.

QUALIFICATIONS:

Must demonstrate the ability to communicate with a variety of people including lenders, realtors, and low- and moderate-income families from a variety of cultures.
Ability to work independently with minimum supervision and as a team player exercising mature judgement.
Highly motivated self-starter with an ability to multi-task and meet deadlines.
Must have excellent problem-solving skills and be able to develop innovative solutions.
Ability to translate technical information into layman’s terms.
Compassionate listener and firm educator.
Must be versatile in order to handle a wide variety of duties.
Sensitivity to the needs within the community and to individual clients.
Must maintain and execute confidential information.
Excellent oral and written communication skills.
Bi-lingual individuals are encouraged to apply.
The selected candidate must become HUD certified within 30 days of employment.

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or family status, sex, age, sexual orientation, or any other category protected by law.

Resumes and cover letters should be sent to employment@housingetc.org. Resumes without cover letters will not be considered.

POSITION: ACCOUNTING CLERK (Salary Range: $60,000 – $65,000)

Housing Counseling Services, Inc. (HCS) is seeking an Accounting Clerk to join the accounting and finance team. Housing Counseling has a variety of financial assistance programs. The HCS accounting team administers program payments for Veterans, people living with HIV, and rental assistance for low to moderate income DC residents.

PRIMARY DUTIES:

Assist with processing rental and utility payments for a variety of assistance programs
Assist with processing HCS agency bills and invoices as needed
Accurate data entry into accounting software program
Prepare and maintain paper and electronic files for all payments
Run queries across a variety of databases to verify accurate payments
Run queries in web-based database to ensure compliance with IRS requirements
Pull reports from accounting software
Maintain excel files of payment requests and payments
Ability to research and respond to payment questions / issues
Assemble and prepare client and landlord letters
Assist with Audit preparation and audit requests
Assist with account reconciliation
Assist with 1099 preparation and distribution
Other duties as assigned

QUALIFICATIONS:

Must be detail-oriented, with high attention to accuracy
Ability to handle a large volume of payment requests
Ability to learn new software programs quickly
Ability to work well with others under tight deadlines
Ability to be flexible and respond to changes in priority
Must be responsible and dependable
Must maintain confidential information
Must have strong communication skills
Degree in accounting preferred but not required

Resumes and cover letters should be sent to employment@housingetc.org. Resumes without cover letters will not be considered.

POSITION: HEALTH CARE NAVIGATOR (Salary Range: $60,000 – $70,000)

HCS is looking for a Health Care Navigator to join our Supportive Services to Veteran Families (SSVF) Program staff. We are looking for a high energy, committed and quick learner to work with our SSVF team to support the needs of low-income Veteran households seeking stable, permanent housing.

PRIMARY DUTIES:

Conduct comprehensive (non-clinical) assessments of Veterans’ situations, service needs, and barriers to accessing care;
Assist Veterans define and communicate their preferences in care and health-related goals;
Assist Veterans identify and engage appropriate resources to address their medical needs;
Coordinate referral of Veterans to VA medical centers, community health clinics, and other programs needed to ensure Veterans’ appropriate access to health care;
Participate in the development of Veterans’ care plans, regularly review and evaluate Veterans’ progress with care plans, and provide appropriate resources and referrals to support care plan adherence;
Collaborate with VA and other service providers in the ongoing reassessment of Veterans’ health care needs;
Support Veterans towards optimizing treatment interventions and outcomes;
Provide ongoing health education support to Veterans and their families;
Assist Veterans maintain open communication with their care provider and/or treatment team;
Connect Veterans to appropriate support services including housing, financial benefits, and transportation;
Act as a liaison and develop new partnerships and relationships with VA staff, community health care providers and other appropriate health networks.

QUALIFICATIONS:

Master of Social Work or comparable advanced degree;
Candidates with professional/practicum experience in a hospital, community- based health organization, VA Medical Center, or other medical related setting strongly encouraged to apply;
Strong ability to work independently and as a team player exercising mature judgment;
Highly motivated self-starter with an ability to complete multiple tasks in timely manner;
Ability to develop partnerships with community organizations and government agencies;
Must have excellent problem-solving skills and able to develop innovate solutions;
Experience providing supportive services to at-risk populations;
Ability to respond to multiple emergency needs with patience and diligence;
Must demonstrate the ability to communicate with a variety of professionals including doctors, social workers, attorneys, contractors, and landlords;
Must maintain and execute confidential information;
Strong oral and written communication skills as well as excellent computer skills;
Ability to translate technical information into layman’s terms; and
Sensitivity to the needs within the community and to individual clients.

Resumes and cover letters should be sent to employment@housingetc.org. Resumes without cover letters will not be considered.

POSITION: HOUSING PROGRAM MANAGER (Salary Range: $80,000 – $95,000)

Housing Counseling Services, Inc. (HCS) seeks qualified Licensed Clinical Social Worker candidates to apply for our Housing Program Manager position. This position manages the day-to-day operation of our housing programs and direct services programs serving Persons Living With HIV/AIDS (PLWHA) in the D.C. metropolitan region.

PRIMARY DUTIES:

Oversee and manage program services provided to PLWHA households participating in case management, transitional housing, housing navigation, and support services to stabilize their housing/financial situations;

Provide direct supervision to social workers and housing case management staff to ensure that program participant’s housing services needs are being met;
Provide direction and support to social workers and case managers to ensure appropriate service delivery practices are adhered to;
Ensure program’s compliance with agency procedures and government regulations;
Develop and implement programs and practices that support the achievement of short and long-term housing stability for program participants;
Provide accurate monthly reports detailing program activities, goals, and outcomes;
Regularly evaluate the impact of services provided and make appropriate adjustment to promote positive client and programmatic outcomes;
Monitor program’s integration into agency’s overall service delivery approach;
Review client files to ensure that required documentation is appropriately maintained;
Respond to emergency needs of clients and staff members;
Establish and maintain partnerships with various community support services agencies;
Conduct community outreach to raise the public’s awareness of available services;
Complete duties as assigned by the Program Director;
Maintain accurate written and computer based files;
Assist HCS staff in meeting the needs of HCS clients;
Perform other HCS tasks/assignments as requested.

QUALIFICATIONS:

Masters of Social Work (MSW) licensed at minimum at the clinical level with professional experience in managing program services for at-risk populations; will also consider candidates who have a master’s level education in a comparable field with significant experience and effectiveness delivering services to at-risk populations;
Experience supervising professional staff who provide direct services to at-risk populations;
Knowledge of service delivery principles and resources specific to the needs and services for PLWHA;
Demonstrated experience ensuring programs operate in compliance with applicable policies and regulations;
Strong ability to work independently with minimum day-to-day supervision;
A self-starter with an ability to multi-task and respond to multiple emergency needs with patience and diligence;
Demonstrate the ability to effectively communicate with a variety of professionals including community partners, housing providers, attorneys, medical professionals, etc.;
Must maintain and manage confidential client information;
Ability to translate technical information into layman’s terms;
Sensitivity to the needs within the community and to individual clients;
Strong oral and written communication skills; and
Excellent computer skills.

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or familiar status, sex, age, sexual orientation, or any other category protected by law.

Resumes and cover letters should be sent to employment@housingetc.org. Resumes without cover letters will not be considered.

POSITION: BILINGUAL CASE MANAGER – TENANT BASED RENTAL ASSISTANCE PROGRAM (TBRA) (Salary Range: $58,000-$63,000)

Housing Counseling Service is looking for a Housing Case Manager to join our Tenant Based Rental Assistance Program (TBRA) staff. We are looking for a high energy, committed and quick learner to work with our TBRA team to support the needs of Persons Living With HIV/AIDS (PLWHA) households in sustaining stable, permanent housing.

PRIMARY DUTIES:

Provides comprehensive housing case management to HIV+/AIDS households who are participants of the HOPWA funded TBRA Program;
Complete comprehensive assessments and develop housing plans to identify barriers to housing and specific housing tasks;
Address emergency needs that may impact TBRA Program participants’ housing;
Assist PLWHA rapidly resolve barriers that may impact their housing or health;
Connect TBRA participants to various community support services, social service agencies, and other service providers as well as act as a liaison between participants and landlords;
Assist in ensuring that annual eligibility re-certifications are completed with TBRA Program participants;
Conduct home visit to assess TBRA Program participants’ needs;
Maintain accurate written and computer-based client files.
Perform other HCS tasks as requested.

QUALIFICATIONS:

Bachelor’s degree with specialized professional experience in case management/social work;
Ability to fluently speak and read Spanish
Strong ability to work independently and as a team player exercising mature judgment;
Highly motivated self-starter with an ability to complete multiple tasks in timely manner;
Must have excellent problem solving skills and able to develop innovate solutions;
Experience providing supportive services to at-risk populations;
Ability to respond to multiple emergency needs with patience and diligence;
Must demonstrate the ability to communicate with a variety of professionals including bankers, realtors, contractors, landlords;
Must maintain and execute confidential information;
Strong oral and written communication skills as well as excellent computer skills;
Ability to translate technical information into layman’s terms; and
Sensitivity to the needs within the community and to individual clients

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or familiar status, sex, age, sexual orientation, or any other category protected by law.

Resumes and cover letters should be sent to employment@housingetc.org. Resumes without cover letters will not be considered.

POSITION: CASE MANAGER – Tenant Based Rental Assistance Program (TBRA) (Salary Range: $52,000 – $58,000)

PRIMARY DUTIES:

Provides comprehensive housing case management to HIV+/AIDS households who are participants of the HOPWA funded TBRA Program;
Complete comprehensive assessments and develop housing plans to identify barriers to housing and specific housing tasks;
Address emergency needs that may impact TBRA participants’ housing;
Assist PLWHA rapidly resolve barriers that may impact their housing or health;
Connect TBRA participants to various community support services, social service agencies, and other service providers as well as act as an liaison between participants and landlords;
Assist in ensuring that annual re-certifications are completed with TBRA participants;
Maintain accurate written and computer-based client files; and
Perform other HCS tasks as requested.

QUALIFICATIONS:

Bachelor’s degree with specialized professional experience in case management/social work;
Strong ability to work independently and as a team player exercising mature judgment;
Highly motivated self-starter with an ability to complete multiple tasks in timely manner;
Must have excellent problem-solving skills and able to develop innovate solutions;
Experience providing supportive services to at-risk populations;
Ability to respond to multiple emergency needs with patience and diligence;
Must demonstrate the ability to communicate with a variety of professionals including bankers, realtors, contractors, landlords;
Must maintain and execute confidential information;
Strong oral and written communication skills as well as excellent computer skills;
Ability to translate technical information into layman’s terms; and
Sensitivity to the needs within the community and to individual clients.

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or familiar status, sex, age, sexual orientation, or any other category protected by law.

Resumes and cover letters should be sent to employment@housingetc.org. Resumes without cover letters will not be considered.

POSITION: TBRA ELIGIBILITY SPECIALIST (Salary Range: $48,000 – $55,000)

Housing Counseling Services, Inc. seeks an energetic self-starter to conduct eligibility determination activities within our Tenant Based Rental Assistance (TBRA) Program. The TBRA program is a housing subsidy program for low-income individuals living with HIV in the D.C. Metropolitan region. Eligibility Specialists work collaboratively with TBRA participants to verify their continued eligibility for the TBRA Program.

PRIMARY DUTIES:

Determine eligibility for housing program based on federal regulations and other established policies and procedures by collecting and analyzing eligibility documents and other supporting paperwork;
Conduct interviews with housing program participants to elicit eligibility information and verify participants’ household circumstances;
Analyze financial and eligibility information to determine initial and/or continuing eligibility for housing program;
Explain housing program eligibility regulations and policies to housing program participants and apprise them of the eligibility requirements for participation in the housing program;
Ensure accuracy and completion of eligibility applications/documents and housing program forms;
Communicate with housing providers, employers, medical providers, and other professionals towards verifying eligibility documentation and participants’ circumstances;
Communicate both orally and in writing with clients and others parties associated with the eligibility determination process;
Organize and prioritize caseload so that necessary case records and documents are processed and updated within specific time limits established by program regulations and agency policies;
Monitor participants’ on-going eligibility by obtaining periodic updated information of eligibility factors and take appropriate actions on changes;
Maintain accurate written and computer based files;
Provide accurate and complete monthly reports of deliverables; and
Perform other tasks as requested.

QUALIFICATIONS:

Bachelor’s degree preferred;
At least two years of specialized professional experience and/or education related to social services eligibility determination, housing education/counseling, or other related fields;
Ability to understand, interpret, and explain federal, local, and state laws and regulations;
Must demonstrate the ability to communicate with variety of housing professionals including case managers and real estate professionals as well as with low- and moderate-income families from a variety of cultures;
Strong oral and written communication skills as well as excellent computer skills;
Ability to translate technical information into layman’s terms;
Must demonstrate an ability to work with minimum supervision;
Sensitive to the needs within the community and to individual clients; and
Ability to work in a fast-paced environment.

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or familiar status, sex, age, sexual orientation, or any other category protected by law.

Resumes and cover letters should be sent to employment@housingetc.org. Resumes without cover letters will not be considered.

POSITION: SOCIAL WORKER (Salary Range: $67,000 – $75,000)

Housing Counseling Services is seeking a licensed social worker (minimum LGSW licensure) to coordinate the delivery of services to individuals participating in our agency’s transitional housing programs. The social worker will assist program participants identify and implement strategies that support long term housing stability as well as provide assistance in their development and implementation of a plan to respond to presenting housing barriers. As appropriate, the social worker will assist clients access available community resources. We are seeking employees who are smart, high energy, committed to helping people to join our housing services delivery team.

PRIMARY DUTIES:

Coordinate the delivery of support services towards assisting transitional housing program participants move to stable long-term or permanent housing opportunities;
Assist program participants explore all viable stable housing options including renting, shared housing, and permanent supportive housing options;
Conduct regular assessment of participants’ needs and barriers. Connect program participants with needed support service including financial assistance, food, utilities, clothing, employment training and opportunities, education services, medical care, etc.
Advocate on the behalf of program participants with landlords, social service agencies, etc.
Complete housing plans with program participants to detail tasks to be accomplished to support transitioning to permanent housing and to prevent future housing crises;
Develop household budget and personal money management plan with program participants that support future housing independence;
Conduct regular home visits and follow-up with participants to evaluate implementation of housing plan and to provide appropriate technical assistance.
Maintain accurate written and computer based files.
Assist other staff in meeting the needs of HCS clients.
Perform other HCS tasks as requested.

QUALIFICATIONS:

Master of Social Work degree with LGSW or higher social work licensure;
Experience and demonstrated success delivering services to at risk populations;
Ability to work independently and as a team player, exercising mature judgment;
Highly motivated self-starter with an ability to complete multiple tasks in timely manner;
Must have excellent problem-solving skills and able to develop innovate solutions;
Must demonstrate the ability to communicate with a variety of professionals including doctors, attorneys, and real estate professionals;
Must maintain and manage confidential information;
Strong oral and written communication skills as well as excellent computer skills;
Ability to translate technical information into layman’s terms; and
Sensitivity to the needs within the community and to individual clients.

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or familiar status, sex, age, sexual orientation, or any other category protected by law.

Resumes and cover letters should be sent to employment@housingetc.org. Resumes without cover letters will not be considered.

POSITION: TENANT ORGANIZER (Salary Range: $50,000 – $70,000)

Housing Counseling Services (HCS) is seeking a new full time Tenant Organizer to work collaboratively with tenants and tenant groups throughout Washington, DC. The Organizer will assist tenants through the process of forming tenant associations, understanding their rights as DC tenants, and providing the technical assistance necessary to exercise those rights. This role furthers HCS’ goals of empowering tenants to make informed decisions about their housing and to prevent the displacement of low- to moderate-income tenants from the District. The Organizer will work with low-income District tenants who face bad housing conditions, rent increases, pressure to move, and sale of their property. A primary role of the Organizer is to help tenant associations navigate the Districts’ Tenant Opportunity to Purchase Act (TOPA). TOPA gives tenants the first right to purchase when buildings are for sale and tenants have many rights and options to consider during this process.

The Organizer’s work hours are flexible and varied. A typical day includes communicating with tenants and other partners by phone and email, meeting with tenant representatives, and posting informational flyers in apartment buildings. Three or four nights per week, the Organizer facilitates evening meetings starting at 6 – 7 PM. These meetings are with small- to medium-sized groups of tenants, typically no more than 50 in number. Currently tenant meetings are held both in-person and remotely. The Tenant Organizer typically works between 11 AM – 7 PM on days when there are tenant meetings (and traditional work hours on days with no evening meetings). The Tenant Services team is extremely supportive and collaborative in nature and is available to provide newer staff with the information, training, and support needed throughout the transition into this exciting position.

PRIMARY DUTIES:
• Provide technical assistance to tenant associations who seek to preserve their rights, form tenant associations, purchase their buildings, partner with developers, improve housing conditions, and preserve housing affordability and subsidies.
• Conduct outreach by distributing flyers in buildings throughout DC where tenants are at risk for displacement.
• Provide trainings on tenant rights, forming tenant associations, and the tenant purchase process.
• Engage partners including property owners, management companies, developers, attorneys, lenders, inspectors, and government officials.

QUALIFICATIONS:
• A demonstrated commitment to affordable housing, social justice, or community education.
• Must be flexible, adaptable, independent/self-directed as well as collaborative/team focused.
• Experience with, or background in, community development, affordable housing, at-risk populations, organizing, antipoverty work, and/or providing direct services to low-income individuals and families.
• Sensitivity to needs within the community and to individual clients.
• Ability to translate technical information into informal language.
• Ability to communicate effectively in group settings with a wide variety of people including low-income individuals from diverse cultures and backgrounds as well as lenders, developers, property owners, attorneys, public officials, and others.
• Comfortable working in conflict situations and being out of the office in neighborhoods throughout DC.
• Knowledge of or lived experience with the issues affecting low-income, immigrant, and communities of color or other historically underserved communities.
• Fluency in Spanish or Amharic is a plus. Other language skills are appreciated.
• Native Washingtonians and BIPOC candidates are strongly encouraged to apply.
• College degree not required.

SALARY/BENEFITS: $50,000-$70,000 depending on experience. Excellent benefits including medical, dental, vision, annual and sick leave. Flexible hours that require evening meetings at approximately 3-4 days a week. Paid time off for hours worked outside regular schedule.

HOW TO APPLY: Send resume and cover letter to employment@housingetc.org.

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or familiar status, sex, age, sexual orientation, or any other category protected by law.

COVID CONSIDERATIONS: The team is currently working remotely but tenant meetings are held both in person and remotely. As the public health emergency in DC changes, the Tenant Organizer will return to some form of in-office work. If hired, all new hires must provide proof of vaccination prior to employment.

Resumes and cover letters should be sent to employment@housingetc.org. Resumes without cover letters will not be considered.

POSITION: IZ/ADU ELIGIBILITY SPECIALIST (SALARY RANGE: $50,000 – $60,000)

Housing Counseling Services, Inc. seeks an energetic self-starter to conduct eligibility determination activities and provide support and referral services to households seeking housing services in the D.C. Metropolitan region.

PRIMARY DUTIES:

Complete applications and eligibility determinations for households applying to HCS for various programs and services;
Apply federal, state, and local regulation towards determining eligibility for housing and support services programs;
Determine household’s eligibility for programs based on established program regulations and policies;
Communicate with applicants’/program participants regarding the status of their application via written and oral communication;
Conduct outreach to educate residents, community, organizations, and stakeholders about HCS programs and services;
Maintain accurate written and computer based files;
Provide accurate and complete monthly reports;
Perform other HCS tasks as requested.

QUALIFICATIONS:

Bachelor’s degree preferred. At least two years of specialized professional experience and/or education related to eligibility determination, housing education/counseling, or other related fields;
Ability to understand, interpret, and explain federal, local, and state laws and regulations.
Experience working with special needs populations;
Ability to work in a fast paced environment;
Must demonstrate the ability to communicate with variety of housing professionals including case managers and real estate professionals as well as with low- and moderate-income families from a variety of cultures;
Must demonstrate an ability to work with minimum supervision;
Must be versatile in order to handle a wide variety of duties; and
Sensitive to the needs within the community and to individual clients.

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or familiar status, sex, age, sexual orientation, or any other category protected by law.

Resumes and cover letters should be sent to employment@housingetc.org. Resumes without cover letters will not be considered.

POSITION: LIMITED EQUITY COOPERATIVE AND CONDOMINIUM COORDINATOR (Salary Range: $60,000 – $70,000)

Housing Counseling Services (HCS) seeks an energetic self-starter to provide outreach, training, and technical assistance to low and moderate-income District Cooperative Members and Condominium Owners. The Coop/Condo Trainer will provide training, counseling, and technical assistance to newly formed limited equity cooperatives, and troubled condominiums and cooperatives.

HCS is a nonprofit 501(c)3 organization founded in 1972 to provide comprehensive housing counseling, training, advocacy, and technical assistance to low and moderate-income tenants, homebuyers, homeowners, and the homeless. Our goal is to build sustainable communities through informed housing consumers.

PRIMARY DUTIES:

Develop training manuals and curriculum, coordinate and present training workshops and courses.
Provide ongoing technical assistance to condos/coops and tenant associations. Develop working relationships with developers, contractors, lenders, attorneys, and others. Provide counseling and referrals to trainees.
Attend coop/condo membership and board meetings to provide technical assistance. Assist other staff in meeting the needs of HCS clients.
Maintain accurate written and computer-based files.
Research housing topics. Provide community outreach to publicize training programs.

QUALIFICATIONS:

At least three years of specialized professional experience in social work, housing, urban studies, or other related fields (a college degree in a related field will be considered as two years of specialized experience.)
Bilingual Spanish/English helpful. Excellent public speaking ability.
Excellent oral and written communication skills.
Must demonstrate the ability to communicate with a variety of people including lenders, contractors, landlords and low- and moderate-income families from a variety of cultures.
Ability to translate technical information into layman’s terms.
Must demonstrate an ability to work with a minimum of supervision. Must be versatile in order to handle a wide variety of duties.
Sensitivity to the needs within the community and to individual clients. Flexible schedule that will require night and Saturday meetings several times a week. Knowledge of housing issues and housing law or capacity to learn.
Background in housing development, real estate practices, financial analysis and cooperative principals helpful.
Ability to meet deadlines and work under pressure. Computer skills required.
Well organized and ability to prioritized work requirements. Ability to work as a team member.

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or familiar status, sex, age, sexual orientation, or any other category protected by law.

Resumes and cover letters should be sent to employment@housingetc.org. Resumes without cover letters will not be considered.

POSITION: SUPPORT SPECIALIST (Salary Range: $40,000 – $48,000) [See also SUPPORT SPECIALIST MHAP]

HCS is seeking dedicated, hardworking and team-oriented individual to join our staff. The Support Specialist will provide customer service to agency clients and support services to HCS staff. The intake office is a very active and team centered environment that demands multi-tasking, energy, calm professionalism and quick action. The Support Specialist must become knowledgeable about all housing issues so as to best serve low and moderate income families seeking to improve housing opportunities and/or resolve a housing crisis. The duties of this position include: triage clients to identify housing needs, provide information about available HCS and community housing services/programs, process program applications, communicate with various community agencies, maintain and update agency database, and collect program data to complete monthly reports.

PRIMARY DUTIES:

Conduct client interviews to determine needs;
Schedule appointments;
Make appropriate referrals within HCS and to outside sources;
Receive and welcome clients;
Answer calls, manage multi-line telephone system;
Input client data and navigate through client database;
Ensure that individuals are warmly served through our one-stop-shop for all housing services;
Work effectively as part of a team with minimal supervision;
Operate a multi-line telephone system, computer and database software;
Communicate effectively with multi-lingual, multicultural clients about our services in a challenging environment;
Manage difficult calls and in-person contacts in a calm, courteous, efficient and professional manner;
Assess confidential information provided by clients and provide appropriate and accurate information, materials and/or referrals;
Join a staff of forty in a team environment to identify challenges and suggest new and creative ways to meet our client needs and agency goals; and
Other duties as assigned by immediate supervisor and Program Directors.

QUALIFICATIONS:

High School Diploma;
Multi-tasking skills are required to meet the high energy office needs;
Ability to communicate effectively over the telephone and in person;
Ability to analyze information and provide logical solutions;
Creativity, energy and personal stamina;
Ability to perform under pressure and handle a high volume of work;
Ability to enter complete and accurate data under the pressure of deadlines;
Ability to learn different programs and present information regarding each program efficiently and in layman’s terms;
Ability to work independently and as a member of a team; and
HCS targets limited English Proficient clients and always seeks staff with language skills.

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or familiar status, sex, age, sexual orientation, or any other category protected by law.

Resumes and cover letters should be sent to employment@housingetc.org. Resumes without cover letters will not be considered.

POSITION: SUPPORT SPECIALIST (MHAP) (Salary Range: $50,000 – $55,000)

HCS is looking for new team members to join our committed staff and encourages all to apply. We are looking for high energy, committed and quick learners to serve low- and moderate-residents in the DC metro area.

PRIMARY DUTIES:

Work with Eligibility Specialist and Case Managers in meeting the various housing and financial needs of those applying for Housing Opportunities for Persons Living with HIV/AIDS (HOPWA) and Ryan White services;
Assist Eligibility Specialist and Case Managers with meeting all reporting requirements;
Help clients in meeting their housing goals;
Maintain electronic filing system for clients;
Update and maintain client database;
Provide follow up assistance to clients in preparation of appointments;
Assist with the review of documentation and processing for participants applying for housing and/or financial assistance;
Provide follow up assistance to clients to be assured that their housing needs are being met;
Maintain accurate written and computer based files;
Provide accurate and complete monthly reports; and
Perform other HCS tasks as requested.

QUALIFICATIONS:

Ability to work independently and as a team player exercising mature judgment;
Highly motivated self-starter with an ability to multi-task and meet deadlines;
Must have excellent problem-solving skills and able to develop innovative solutions;
Experience providing supportive services to at-risk populations;
Ability to respond to multiple needs with patience and diligence;
Must demonstrate the ability to communicate with a variety of professionals as well with low- and moderate-income households from a variety of cultures
Must maintain and execute confidential information;
Strong oral and written communication skills
Ability to translate technical information into layman’s terms;
Sensitivity to the needs within the community and to individual clients;
A minimum of combined higher education and/or professional experience totaling at least 4 years to support the position requirements; and
Strong computer skills.

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or familiar status, sex, age, sexual orientation, or any other category protected by law.

Resumes and cover letters should be sent to employment@housingetc.org. Resumes without cover letters will not be considered.

POSITION: CASE MANAGER – SUPPORTIVE SERVICES TO VETERAN FAMILIES (SSVF) PROGRAM (Salary Range: $57,000 – $65,000)

Housing Counseling Service is looking for a Housing Case Manager to join our Supportive Services to Veteran Families (SSVF) Program staff. We are looking for a high energy, committed and quick learner to work with our SSVF team to support the needs of low-income veteran households in achieving stable, permanent housing.

PRIMARY DUTIES:

Provide comprehensive housing case management to low-income Veteran households identified as homeless or at risk for homelessness towards stabilizing their housing circumstances.
Complete comprehensive assessments and develop housing plans to identify barriers to housing and specific housing tasks.
Assist Veterans rapidly resolve their homelessness through identifying viable permanent housing options.
Provide support and assistance to Veterans in their efforts to address housing barriers and accomplish housing goals.
Connect veterans to VA and non-VA services to support long term self-sufficiency as well as advocate on behalf of Veterans with landlords, social service agencies, and other service providers.
Conduct follow-up with Veterans to ensure their housing situation remains stable.
Maintain accurate written and computer-based client files.

QUALIFICATIONS:

Bachelor’s degree with specialized professional experience in case management/social work;
Strong ability to work independently and as a team player exercising mature judgment;
Highly motivated self-starter with an ability to complete multiple tasks in timely manner;
Must have excellent problem solving skills and able to develop innovate solutions;
Experience providing supportive services to at-risk populations;
Ability to respond to multiple emergency needs with patience and diligence;
Must demonstrate the ability to communicate with a variety of professionals including bankers, realtors, contractors, landlords;
Must maintain and execute confidential information;
Strong oral and written communication skills as well as excellent computer skills;
Ability to translate technical information into layman’s terms;
Sensitivity to the needs within the community and to individual clients;
Military Veterans strongly encouraged to apply.

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or familiar status, sex, age, sexual orientation, or any other category protected by law.

Resumes and cover letters should be sent to employment@housingetc.org. Resumes without cover letters will not be considered.

POSITION: ELIGIBILITY SPECIALIST – SUPPORTIVE SERVICES TO VETERAN FAMILIES (SSVF) PROGRAM (Salary Range: $50,000 – $58,000)

Housing Counseling Services, Inc. seeks an energetic self-starter to conduct eligibility determination activities and provide support and referral services to Veteran households seeking housing services in the D.C. Metropolitan region.

PRIMARY DUTIES:

Complete applications and eligibility determinations for Veteran households applying to HCS for services through the Supportive Services for Veteran Families (SSVF) Program;
Apply federal program regulations towards determining eligibility for the SSVF programs;
Communicate with Veteran applicants/program participants regarding the status of their application via written and oral communication;
Conduct outreach at local shelters and transitional housing programs to engage Veterans in SSVF services;
Conduct outreach to educate residents, community, organizations, and stakeholders about HCS programs and services;
Interact with U.S. Department of Veteran Affairs (VA) and local jurisdictions towards supporting Veterans in accessing available services, programs, and resources.
Advocate on the behalf of Veteran households with landlords, social service agencies, etc.;
Respond to emergency needs of clients in collaboration with SSVF Program case managers;
Refer households to appropriate services to address their various needs such as emergency housing, food, utility assistance, clothing, medical care, etc.;
Maintain accurate written and computer based files;
Provide accurate and complete monthly reports;
Perform other HCS tasks as requested.

QUALIFICATIONS:

Bachelor’s degree preferred. At least two years of specialized professional experience and/or education related to eligibility determination, case management, housing education/counseling, provision of services to at risk populations, or other related fields;
Knowledge of VA Programs beneficial but not required. Military veterans strongly encouraged to apply.
Ability to understand, interpret, and explain federal, local, and state laws and regulations.
Experience working with special needs populations;
Ability to work in a faced paced environment;
Strong oral and written communication skills;
Ability to respond to multiple emergency needs with patience and diligence;
Must demonstrate the ability to communicate with variety of professionals including case managers, real estate, medical, and attorneys as well as with low and moderate income families from a variety of cultures;
Ability to translate technical information into layman’s terms;
Must demonstrate an ability to work with minimum supervision;
Must be versatile in order to handle a wide variety of duties;
Sensitive to the needs within the community and to individual clients;
Knowledge of housing law or capacity to learn; and
Strong computer skills.

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or familiar status, sex, age, sexual orientation, or any other category protected by law.

Resumes and cover letters should be sent to employment@housingetc.org. Resumes without cover letters will not be considered.

POSITION: ERAP CASE MANAGER (Salary Range: $50,000 – $55,000)

Housing Counseling Services, Inc. seeks an energetic self-starter to provide case management services to low-income individuals and families who are currently homeless or who are at-risk for homelessness residing in the D.C. Metropolitan region. Case Managers are expected to provide support services to clients and to conduct follow-up for up to 90 days or as needed.

PRIMARY DUTIES:

Provide case management services to individuals and families on all housing and social service issues in order to resolve problems and improve their housing/financial situation;
Determine client eligibility for ERAP;
Communicate with client and case managers regarding status of ERAP applications via written and oral communication;
Complete appropriate comprehensive housing assessments for applicants applying for the Emergency Rental Assistance Program;
Develop housing plans in collaboration with the applicant, identifying specific housing related tasks to be accomplish that support short and long term housing stability;
Access appropriate support services and programs that will assist the applicant stabilize their housing situation;
Connect applicants with on-going community based case management services to support long term self-sufficiency;
Advocate on the behalf of applicants with landlords, social service agencies, etc.;
Conduct follow-up with applicants to ensure their housing situation remains stable and to assess for additional service needs; and
Provide accurate and complete monthly reports detailing service activities and outcomes.

QUALIFICATIONS:

At least two years of specialized professional experience in case management / social work (MSW with field placements may count towards professional experience.);
HUD Housing Counselor Certification or ability to pass the national HUD Housing Counseling Certification exam within six months of employment;
Experience providing supportive services to at-risk populations;
Experience working with homeless individuals and households experiencing barriers to stable housing;
Strong oral and written communication skills;
Ability to respond to multiple emergency needs with patience and diligence;
Must demonstrate the ability to communicate with variety of professionals including doctors, social workers, attorneys, and real estate professionals as well as low- and moderate-income families of varying ethnic backgrounds;
Ability to translate technical information into layman’s terms;
Must demonstrate an ability to work with minimum supervision;
Must be versatile in order to handle a wide variety of duties;
Knowledge of confidentiality and ethical issues when working with specific at-risk populations;

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or familiar status, sex, age, sexual orientation, or any other category protected by law.

Resumes and cover letters should be sent to employment@housingetc.org. Resumes without cover letters will not be considered.

POSITION: ERAP ELIGIBILITY SPECIALIST (Salary Range: $45,000 – $52,000)

Housing Counseling Services, Inc. seeks an energetic self-starter to conduct eligibility determination activities and provide support and referral services to individuals and families who are currently homeless or who are at-risk for homelessness residing in the D.C. Metropolitan region.

PRIMARY DUTIES:

Complete applications with individuals and families who apply to HCS for services through the Emergency Rental Assistance Program (ERAP);
Determine applicant eligibility for the ERAP program;
Communicate with applicants regarding the status of their ERAP application via written and oral communication;
Advocate on the behalf of applicants with landlords, social service agencies, lawyers and legal systems, etc.;
Assist Program Director with monthly reports and database maintenance;
Respond to client questions and comments regarding their applications;
Respond to emergency needs of clients;
Refer applicants to appropriate services to address their various needs such as food, utility assistance, clothing, medical care, etc. within HCS and to outside resources;
Input data in an extensive database;
Maintain accurate written and computer based files;
Provide accurate and complete monthly reports;
Perform other HCS tasks as requested.

QUALIFICATIONS:

At least two years of specialized professional experience in case management, housing, urban studies, or other related fields (BA degree in a related field will be considered as two years of specialized experience);
Strong oral and written communication skills;
Ability to respond to multiple emergency needs with patience and diligence;
Must demonstrate the ability to communicate with variety of professionals including case managers, real estate, medical, and attorneys as well as with low and moderate income families from a variety of cultures;
Ability to translate technical information into layman’s terms;
Must demonstrate an ability to work with minimum supervision;
Must be versatile in order to handle a wide variety of duties;
Sensitive to the needs within the community and to individual clients;
Knowledge of housing law or capacity to learn;
Strong computer skills.

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or familiar status, sex, age, sexual orientation, or any other category protected by law.

Resumes and cover letters should be sent to employment@housingetc.org. Resumes without cover letters will not be considered.

POSITION: MHAP ELIGIBILITY SPECIALIST (Salary Range: $52,000 – $58,000

PRIMARY DUTIES:

Complete applications and eligibility determinations for HIV/AIDS consumers and/or households applying to HCS for Housing Opportunities for Persons Living with HIV/AIDS (HOPWA) and Ryan White program and services;
Apply federal, state, and local regulation towards determining eligibility for housing and support services programs;
Determine household’s eligibility for programs based on established program regulations and policies;
Communicate with applicants/program participants regarding the status of their application via written and oral communication;
Assist applicants develop housing plans towards preventing future housing emergencies/financial crises;
Advocate on the behalf of households with landlords, social service agencies, etc.;
Respond to emergency needs of clients along in collaboration with program social worker and case manager;
Refer households to appropriate services to address their various needs such as food, utility assistance, clothing, medical care, etc.;
Conduct outreach to educate residents, community, organizations, and stakeholders about HCS programs and services;
Maintain accurate written and computer based files;
Provide accurate and complete monthly reports; and
Perform other HCS tasks as requested.

QUALIFICATIONS:

Bachelor’s degree preferred. At least four years of specialized professional experience and/or education related to eligibility determination, case management, housing education/counseling, or other related fields;
Spanish Speaker is a plus;
Ability to understand, interpret, and explain federal, local, and state laws and regulations.
Experience working with special needs populations;
Ability to work in a faced paced environment;
Strong oral and written communication skills;
Ability to respond to multiple emergency needs with patience and diligence;
Must demonstrate the ability to communicate with variety of professionals including case managers, real estate, medical, and attorneys as well as with low- and moderate-income families from a variety of cultures;
Ability to translate technical information into layman’s terms;
Must demonstrate an ability to work with minimum supervision;
Must be versatile in order to handle a wide variety of duties;
Sensitive to the needs within the community and to individual clients;
Knowledge of housing law or capacity to learn; and
Strong computer skills.

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or familiar status, sex, age, sexual orientation, or any other category protected by law.

Resumes and cover letters should be sent to employment@housingetc.org. Resumes without cover letters will not be considered.