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2410 17th St NW #100,
Washington, DC 20009
202-667-7006
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HCS is a non-profit agency founded in 1972 to provide training, counseling and technical assistance to homebuyers, homeowners, tenants and the homeless. HCS works to build the capacity of individuals and groups to preserve their homes, seek their highest level of housing independence and support the economic and social development of their neighborhoods.

Job Announcements 2026

 

Housing Case Manager Positions 

STARTING ANNUAL SALARY $70,000 -$80,000

Housing Counseling Services is looking for Housing Case Managers to work with a variety of populations to address barriers to long-term housing stability. We are looking for high energy individuals who are committed and quick learners to work with our dynamic team to support the needs of households in achieving and maintaining stable, permanent housing.

The Case Manager will provide light-touch case management services to program participants to help them resolve issues that are impacting their immediate housing stability. The Case Manager is responsible for connecting participants with appropriate housing services in HOPWA, including the preparation of housing applications and relevant referrals. To support clients in resolving their long-term housing needs, the Case Manager may provide housing navigation services, information, and referrals to other community resources.

RESPONSIBILITIES

  • Provides comprehensive housing case management to low-income households identified as homeless or at risk for homelessness towards stabilizing their housing circumstances.
  • Complete comprehensive assessments and develop housing plans to identify barriers to housing and specific housing tasks to accomplish housing goals.
  • Assist households respond to housing instability through identifying viable permanent and temporary housing options/solutions.
  • Connect households to services to support long term self-sufficiency as well as advocate on their behalf with landlords, social service agencies, and other service providers.
  • Conduct follow-up with households to ensure their housing situation remains stable.
  • Maintain accurate written and computer-based client files.
  • Other duties as assigned.

QUALIFICATIONS:

  • At minimum, Bachelor’s degree with specialized professional experience in case management/social work;
  • Strong ability to work independently and as a team player exercising mature judgment;
  • Highly motivated self-starter with an ability to complete multiple tasks in timely manner;
  • Must have excellent problem-solving skills and able to develop innovate solutions;
  • Experience providing supportive services to at-risk populations;
  • Ability to respond to multiple emergency needs with patience and diligence;
  • Must demonstrate the ability to communicate with a variety of professionals including bankers, realtors, contractors, landlords;
  • Must maintain and execute confidential information;
  • Strong oral and written communication skills as well as excellent computer skills;
  • Ability to translate technical information into layman’s terms;
  • Sensitivity to the needs within the community and to individual clients;
  • Bilingual candidates encouraged to apply (not required).

 

Eligibility Specialist

STARTING ANNUAL SALARY $65,000-$70,000

Housing Counseling Services, Inc. seeks an energetic self-starter to conduct eligibility determination activities and provide support and referral services to households seeking housing services in the D.C. Metropolitan region.

 

RESPONSIBILITIES:

  • Complete applications and eligibility determinations for households applying to HCS for Housing Opportunities for Persons Living with HIV/AIDS (HOPWA) and Ryan White program and services;
  • Apply federal, state, and local regulation towards determining eligibility for housing and support services programs;
  • Determine household’s eligibility for programs based on established program regulations and policies;
  • Communicate with applicants/program participants regarding the status of their application via written and oral communication;
  • Assist applicants develop housing plans towards preventing future housing emergencies/financial crises;
  • Advocate on the behalf of households with landlords, social service agencies, etc.;
  • Respond to emergency needs of clients;  
  • Connect households to appropriate services to address their various needs such as food, utility assistance, clothing, health care, etc.;
  • Conduct outreach to educate residents, community, organizations, and stakeholders about HCS programs and services;
  • Maintain accurate written and computer based files;
  • Provide accurate and complete monthly reports;
  • Perform other HCS tasks as requested.

QUALIFICATIONS

  • Bachelor’s degree preferred. At least four years of specialized professional experience and/or education related to eligibility determination, case management, housing education/counseling, or other related fields;
  • Fluent Spanish speakers strongly encouraged to apply;
  • Ability to understand, interpret, and explain federal, local, and state laws and regulations.
  • Experience working with special needs populations;
  • Ability to work in a faced paced environment;
  • Strong oral and written communication skills;
  • Ability to respond to multiple emergency needs with patience and diligence;
  • Must demonstrate the ability to communicate with variety of professionals including case managers, real estate, medical, and attorneys as well as with low and moderate income families from a variety of cultures;
  • Ability to translate technical information into layman’s terms;
  • Must demonstrate an ability to work with minimum supervision;
  • Must be versatile in order to handle a wide variety of duties;
  • Sensitive to the needs within the community and to individual clients;
  • Knowledge of housing law or capacity to learn;
  • Strong computer skills.

 

METROPOLITAN HOUSING ACCESS PROGRAM (MHAP) SUPPORT SPECIALIST

STARTING ANNUAL SALARY $60,000-$65,000

Housing Counseling Services, Inc. seeks an energetic self-starter to provide support and referral services to households seeking financial and housing assistance in the D.C. Metropolitan region.

 

Responsibilities:

  • Function as the “frontline” personnel assisting applicants and case managers who apply for housing and/or financial assistance via Housing Opportunities for Persons Living with HIV/AIDS (HOPWA) and Ryan White services;
  • Professionally operate a multiline phone system when assisting the general public;
  • Accurately respond to program emails when assisting the general public;
  • Provide referrals to those seeking various community support services;
  • Assist with the review and the processing of documentation submitted for financial and housing assistance;
  • Assist MHAP Eligibility Specialist and MHAP Case Managers with meeting all program reporting requirements;
  • Maintain electronic filing system for clients;
  • Update and maintain client database;  
  • Provide follow-up assistance to clients in preparation of appointments;
  • Maintain accurate written and computer based files;
  • Provide accurate and complete monthly reports;
  • Perform other HCS tasks as requested

 

POSITION REQUIREMENTS:

  • Ability to work independently and as a team player exercising mature judgment;
  • Highly motivated self-starter with an ability to multi-task and meet deadlines;
  • Must have excellent problem-solving skills and able to develop innovative solutions;
  • Experience providing supportive services to at-risk populations;
  • Ability to respond to multiple needs with patience and diligence;
  • Must demonstrate the ability to communicate with a variety of professionals as well with low- and moderate-income households from a variety of cultures;
  • Must maintain and execute confidential information;
  • Strong oral and written communication skills;
  • Ability to translate technical information into layman’s terms;
  • Sensitivity to the needs within the community and to individual clients;
  • A minimum of combined higher education and/or professional experience totaling at least 4 years to support the position requirements;
  • Strong computer skills
  • Bilingual is a plus

 

How to Apply:

Email your cover letter and resume to Employment(@)housingetc.org

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or family status, sex, age, sexual orientation, or any other category protected by law.
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