Consider Joining Our Team

(Below are our current open positions.)

JOB ANNOUNCEMENTS

2021

HCS is a non-profit agency founded in 1972 to provide training, counseling and technical assistance to homebuyers, homeowners, tenants and the homeless. HCS works to build the capacity of individuals and groups to preserve their homes, seek their highest level of housing independence and support the economic and social development of their neighborhoods.

APRIL 2021

POSITION: SUPPORT SPECIALIST (Salary Range: $40,000 – $48,000)

HCS is seeking dedicated, hardworking and team-oriented individual to join our staff. The Support Specialist  will provide customer service to agency clients and support services to HCS staff. The intake office is a very active and team centered environment that demands multi-tasking, energy, calm professionalism and quick action. The Support Specialist must become knowledgeable about all housing issues so as to best serve low and moderate income families seeking to improve housing opportunities and/or resolve a housing crisis. The duties of this position include: triage clients to identify housing needs, provide information about available HCS and community housing services/programs, process program applications, communicate with various community agencies, maintain and update agency database, and collect program data to complete monthly reports.

 

PRIMARY DUTIES:

  • Conduct client interviews to determine needs;
  • Schedule appointments;
  • Make appropriate referrals within HCS and to outside sources;
  • Receive and welcome clients;
  • Answer calls, manage multi-line telephone system;
  • Input client data and navigate through client database;
  • Ensure that individuals are warmly served through our one-stop-shop for all housing services;
  • Work effectively as part of a team with minimal supervision;
  • Operate a multi-line telephone system, computer and database software;
  • Communicate effectively with multi-lingual, multicultural clients about our services in a challenging environment;
  • Manage difficult calls and in-person contacts in a calm, courteous, efficient and professional manner;
  • Assess confidential information provided by clients and provide appropriate and accurate information, materials and/or referrals;
  • Join a staff of forty in a team environment to identify challenges and suggest new and creative ways to meet our client needs and agency goals; and
  • Other duties as assigned by immediate supervisor and Program Directors.

 

QUALIFICATIONS: 

  • High School Diploma;
  • Multi-tasking skills are required to meet the high energy office needs;
  • Ability to communicate effectively over the telephone and in person;
  • Ability to analyze information and provide logical solutions;
  • Creativity, energy and personal stamina;
  • Ability to perform under pressure and handle a high volume of work;
  • Ability to enter complete and accurate data under the pressure of deadlines;
  • Ability to learn different programs and present information regarding each program efficiently and in layman’s terms;
  • Ability to work independently and as a member of a team; and
  • HCS targets limited English Proficient clients and always seeks staff with language skills.

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or familiar status, sex, age, sexual orientation, or any other category protected by law.

Resumes and cover letters should be sent to employment@housingetc.org. Resumes without cover letters will not be considered.

POSITION: ERAP CASE MANAGER (Salary Range: $50,000 – $55,000)

Housing Counseling Services, Inc. seeks an energetic self-starter to provide case management services to low-income individuals and families who are currently homeless or who are at-risk for homelessness residing in the D.C. Metropolitan region. Case Managers are expected to provide support services to clients and to conduct follow-up for up to 90 days or as needed.

PRIMARY DUTIES:

  • Provide case management services to individuals and families on all housing and social service issues in order to resolve problems and improve their  housing/financial situation;
  • Determine client eligibility for ERAP;
  • Communicate with client and case managers regarding status of ERAP applications via written and oral communication;
  • Complete appropriate comprehensive housing assessments for applicants applying for the Emergency Rental Assistance Program;
  • Develop housing plans in collaboration with the applicant, identifying specific housing related tasks to be accomplish that support short and long term housing stability;
  • Access appropriate support services and programs that will assist the applicant stabilize their housing situation;
  • Connect applicants with on-going community based case management services to support long term self-sufficiency;
  • Advocate on the behalf of applicants with landlords, social service agencies, etc.;
  • Conduct follow-up with applicants to ensure their housing situation remains stable and to assess for  additional service needs; and
  • Provide accurate and complete monthly reports detailing service activities and outcomes.

QUALIFICATIONS:

  • At least two years of specialized professional experience in case management / social work (MSW with field placements may count towards professional experience.);
  • HUD Housing Counselor Certification or ability to pass the national HUD Housing Counseling Certification exam within six months of employment;
  • Experience providing supportive services to at-risk populations;
  • Experience working with homeless individuals and households experiencing barriers to stable housing;
  • Strong oral and written communication skills;
  • Ability to respond to multiple emergency needs with patience and diligence;
  • Must demonstrate the ability to communicate with variety of professionals including doctors, social workers, attorneys, and real estate professionals as well as low- and moderate-income families of varying ethnic backgrounds;
  • Ability to translate technical information into layman’s terms;
  • Must demonstrate an ability to work with minimum supervision;
  • Must be versatile in order to handle a wide variety of duties;
  • Knowledge of confidentiality and ethical issues when working with specific at-risk populations;

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or familiar status, sex, age, sexual orientation, or any other category protected by law.

Resumes and cover letters should be sent to employment@housingetc.org. Resumes without cover letters will not be considered.

POSITION: ERAP ELIGIBILITY SPECIALIST (Salary Range: $45,000 – $52,000)

Housing Counseling Services, Inc. seeks an energetic self-starter to conduct eligibility determination activities and provide support and referral services to individuals and families who are currently homeless or who are at-risk for homelessness residing in the D.C. Metropolitan region.

PRIMARY DUTIES:

  • Complete applications with individuals and families who apply to HCS for services through the Emergency Rental Assistance Program (ERAP);
  • Determine applicant eligibility for the ERAP program;
  • Communicate with applicants regarding the status of their ERAP application via written and oral communication;
  • Advocate on the behalf of applicants with landlords, social service agencies, lawyers and legal systems, etc.;
  • Assist Program Director with monthly reports and database maintenance;
  • Respond to client questions and comments regarding their applications;
  • Respond to emergency needs of clients;
  • Refer applicants to appropriate services to address their various needs such as food, utility assistance, clothing, medical care, etc. within HCS and to outside resources;
  • Input data in an extensive database;
  • Maintain accurate written and computer based files;
  • Provide accurate and complete monthly reports;
  • Perform other HCS tasks as requested.

QUALIFICATIONS:

  • At least two years of specialized professional experience in case management, housing, urban studies, or other related fields (BA degree in a related field will be considered as two years of specialized experience);
  • Strong oral and written communication skills;
  • Ability to respond to multiple emergency needs with patience and diligence;
  • Must demonstrate the ability to communicate with variety of professionals including case managers, real estate, medical, and attorneys as well as with low and moderate income families from a variety of cultures;
  • Ability to translate technical information into layman’s terms;
  • Must demonstrate an ability to work with minimum supervision;
  • Must be versatile in order to handle a wide variety of duties;
  • Sensitive to the needs within the community and to individual clients;
  • Knowledge of housing law or capacity to learn;
  • Strong computer skills.

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or familiar status, sex, age, sexual orientation, or any other category protected by law.

Resumes and cover letters should be sent to employment@housingetc.org. Resumes without cover letters will not be considered.

POSITION: SUPPORTIVE SERVICES FOR VETERANS PROGRAM COORDINATOR (Salary Range: $65,000 – $85,000)

Housing Counseling Services (HCS) is seeking qualified candidates to manage the day-to-day operations of a comprehensive housing services program serving military Veterans in the Washington D.C. Metropolitan region.  The Program Coordinator will provide supervision to case management staff and support services staff as well as manage the implementation of service delivery to veteran households.

 PRIMARY DUTIES:

  • Oversee and manage program services provided to Veteran households participating in case management, housing navigation, and support services towards stabilizing their housing/financial situations;
  • provide direct supervision to housing case management staff to ensure that program participant’s housing services needs are being met;
  • Provide direction and support to case managers to ensure appropriate case management practices and housing navigation services are adhered to;
  • Ensure program’s compliance with agency procedures and government regulations;
  • Ensure program services are delivered within the budgetary guidelines/requirements established by the agency and its funders;
  • Provide accurate monthly reports detailing program activities, goals, and outcomes;
  • Manage program’s integration into HCS’ overall service delivery approach as well as ensure the program is effectively integration in local, regional, and nation strategies to end Veteran homelessness;
  • Review client files to ensure that required documentation is appropriately maintained;
  • Respond to emergency needs of Veteran participants and staff members;
  • Establish and maintain partnerships with Veteran serving organizations, government organizations, housing providers, and various community support services agencies;
  • Complete duties as assigned by the HCS Program Director and HCS Management Team;
  • Maintain accurate written and computer based files;
  • Assist HCS staff in meeting the needs of HCS clients; and
  • Perform other HCS tasks as requested.

 

QUALIFICATIONS:

  • Masters of Social Work (MSW) licensed at minimum at the LGSW level with professional experience in managing program services for at-risk populations strongly encouraged; will also consider candidates who have a master’s level education in a comparable field and candidates with significant experience and effectiveness managing direct services programs and/or delivering services to at-risk populations;
  • Experience supervising professional staff who provide direct services to at-risk populations;
  • Knowledge of service delivery principles and resources specific to the needs and services for at risk populations;
  • Demonstrated experience ensuring programs operate in compliance with applicable policies and regulations;
  • Strong ability to work independently with minimum day-to-day supervision;
  • A self-starter with an ability to multi-task and respond to multiple emergency needs with patience and diligence;
  • Demonstrate the ability to effectively communicate with a variety of professionals including funders, community partners, housing providers, attorneys, medical professionals, etc.;
  • Must maintain and manage confidential client information; and
  • Sensitivity to the needs within the community and to individual clients.

 

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or familiar status, sex, age, sexual orientation, or any other category protected by law.

Resumes and cover letters should be sent to employment@housingetc.org  . Resumes without cover letters will not be considered.

POSITION: CASE MANAGER – SUPPORTIVE SERVICES TO VETERAN FAMILIES (SSVF) PROGRAM (Salary Range: $50,000 – $60,000)

 

Housing Counseling Service is looking for a Housing Case Manager to join our Supportive Services to Veteran Families (SSVF) Program staff. We are looking for a high energy, committed and quick learner to work with our SSVF team to support the needs of low-income veteran households in achieving stable, permanent housing.

 

PRIMARY DUTIES:

  • Provides comprehensive housing case management to low-income Veteran households identified as homeless or at risk for homelessness towards stabilizing their housing circumstances.
  • Complete comprehensive assessments and develop housing plans to identify barriers to housing and specific housing tasks.
  • Assist Veterans rapidly resolve their homelessness through identifying viable permanent housing options.
  • Connect veterans to VA and non-VA services to support long term self-sufficiency as well as advocate on behalf of Veterans with landlords, social service agencies, and other service providers.
  • Conduct follow-up with Veterans to ensure their housing situation remains stable.
  • Maintain accurate written and computer-based client files.

 

QUALIFICATIONS:

  • Bachelor’s degree, specialized professional experience in case management/social work;
  • Strong ability to work independently and as a team player exercising mature judgment;
  • Highly motivated self-starter with ability to complete multiple tasks in a timely manner;
  • Must have excellent problem solving skills and able to develop innovate solutions;
  • Experience providing supportive services to at-risk populations;
  • Ability to respond to multiple emergency needs with patience and diligence;
  • Must demonstrate the ability to communicate with a variety of professionals including bankers, realtors, contractors, landlords;
  • Must maintain and execute confidential information;
  • Strong oral and written communication skills as well as excellent computer skills;
  • Ability to translate technical information into layman’s terms;
  • Sensitivity to the needs within the community and to individual clients;
  • Military Veterans strongly encouraged to apply.

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or family status, sex, age, sexual orientation, or any other category protected by law.

Resumes and cover letters should be sent to employment@housingetc.org. Resumes without cover letters will not be considered.

POSITION: ELIGIBILITY SPECIALIST – SUPPORTIVE SERVICES TO VETERAN FAMILIES (SSVF) PROGRAM (Salary Range: $42,000 – $50,000)

 

Housing Counseling Services, Inc. seeks an energetic self-starter to conduct eligibility determination activities and provide support and referral services to households seeking housing services in the D.C. Metropolitan region.

PRIMARY DUTIES:

  • Complete applications and eligibility determinations for Veteran households applying to HCS for services through the Supportive Services for Veteran Families (SSVF) Program;
  • Apply federal program regulations towards determining eligibility for the SSVF programs;
  • Communicate with Veteran applicants/program participants regarding the status of their application via written and oral communication;
  • Conduct outreach at local shelters and transitional housing programs to engage Veterans in SSVF services;
  • Conduct outreach to educate residents, community, organizations, and stakeholders about HCS programs and services;
  • Interact with U.S. Department of Veteran Affairs (VA) and local jurisdictions towards supporting Veterans in accessing available services, programs, and resources.
  • Advocate on the behalf of Veteran households with landlords, social service agencies, etc.;
  • Respond to emergency needs of clients in collaboration with SSVF Program case managers;
  • Refer households to appropriate services to address their various needs such as emergency housing, food, utility assistance, clothing, medical care, etc.;
  • Maintain accurate written and computer based files;
  • Provide accurate and complete monthly reports;
  • Perform other HCS tasks as requested.

 

QUALIFICATIONS:

  • Bachelor’s degree preferred. At least two years of specialized professional experience and/or education related to eligibility determination, case management, housing education/counseling, provision of services to at risk populations, or other related fields;
  • Knowledge of VA Programs beneficial but not required. Veterans strongly encouraged to apply.
  • Ability to understand, interpret, and explain federal, local, and state laws and regulations.
  • Experience working with special needs populations;
  • Ability to work in a faced paced environment;
  • Strong oral and written communication skills;
  • Ability to respond to multiple emergency needs with patience and diligence;
  • Must demonstrate the ability to communicate with variety of professionals including case managers, real estate, medical, and attorneys as well as with low and moderate income families from a variety of cultures;
  • Ability to translate technical information into layman’s terms;
  • Must demonstrate an ability to work with minimum supervision;
  • Must be versatile in order to handle a wide variety of duties;
  • Sensitive to the needs within the community and to individual clients;
  • Knowledge of housing law or capacity to learn; and
  • Strong computer skills.

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or family status, sex, age, sexual orientation, or any other category protected by law.

Resumes and cover letters should be sent to employment@housingetc.org. Resumes without cover letters will not be considered.

POSITION: FORECLOSURE PREVENTION COUNSELOR / TRAINER (Salary Range: $48,000 – $58,000)

If you are looking for a challenging but yet gratifying opportunity to make a real difference on the front lines of home preservation, consider a career in Foreclosure Prevention. We are seeking a highly qualified Housing Counselor to engage homeowners at risk of foreclosure throughout the DC Metro area. Our counselors regularly work with homeowners, lenders, municipalities as well as the courts to prevent foreclosure on a daily basis. If you are highly motivated and want to be challenged, please apply.

 

PRIMARY DUTIES:
Provide counseling to homeowners on all housing issues in order to resolve problems and improve housing opportunities;

Evaluate homeowners’ eligibility for loss mitigation options and other alternatives to avert foreclosure;

Prepare mortgage relief applications with clients and follow-up with lenders to confirm completion;

Negotiate workout agreements with lenders on behalf of clients;

Prepare homeowners for foreclosure mediation and participate at mediation sessions to support client needs;

Follow-up with all clients to be assured that their needs are being met; and

Maintain accurate written and computer based files.

 

QUALIFICATIONS:
Excellent oral and written communication skills;

Must demonstrate the ability to communicate with a variety of people including lenders, realtors, and low and moderate income families from a variety of cultures;

Ability to translate technical information into layman’s terms;

Compassionate listener and firm educator;

Must demonstrate an ability to work with a minimum of supervision;

Must be versatile in order to handle a wide variety of duties;

Sensitivity to the needs within the community and to individual clients;

Computer skills; and

Bi-lingual preferred.

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or family status, sex, age, sexual orientation, or any other category protected by law.

Resumes and cover letters should be sent to employment@housingetc.org. Resumes without cover letters will not be considered.

APRIL 2021

POSITION: HOUSING CASE MANAGER (Salary Range: $48,000 – $56,000)

 

Housing Counseling Services, Inc. (HCS) seeks an energetic self-starter to provide housing case management and housing navigation services to persons living with HIV/AIDS (PLWHA) in the D.C. Metropolitan region.

 

PRIMARY DUTIES:

  • Provide case management services on housing, financial literacy, employment, educational and social service issues in order to address and improve their housing stability;
  • Develop housing plans in collaboration with the client, identifying housing and financial barriers and specific tasks to be accomplished that support short and long term housing stability;
  • Conduct regular follow-up with clients to ensure their housing situation remains stable and to assess for additional support services needed;
  • Advocate on behalf of clients with landlords, housing providers, utility service providers, social service agencies, etc.;
  • Engage community based organizations, housing resources, and service providers to identify new and existing housing opportunities;
  • Identify and connect clients with appropriate support services and programs that can further assist the client stabilize their housing situation;
  • Build relationships with landlords and property owners to encourage landlord participation in leasing to HCS participants;
  • Input and update client data into HCS and jurisdictional computer databases;
  • Maintain accurate written and computer based client files;
  • Provide accurate and complete monthly reports detailing service activities and outcomes;
  • Perform other HCS tasks as requested;

 

QUALIFICATIONS:

  • Bachelor’s degree with specialized professional experience in case management/social work; extensive experience may serve as a substitute for higher education;
  • Bilingual (Spanish) candidates strongly encouraged to apply
  • Strong ability to work independently and as a team player exercising mature judgment;
  • Highly motivated self-starter with an ability to complete multiple tasks in timely manner;
  • Must have excellent problem solving skills and able to develop innovate solutions;
  • Experience providing supportive services to at-risk populations;
  • Ability to respond to multiple emergency needs with patience and diligence;
  • Must demonstrate the ability to communicate with a variety of professionals including bankers, realtors, contractors, landlords;
  • Must maintain and execute confidential information;
  • Strong oral and written communication skills as well as excellent computer skills;
  • Ability to translate technical information into layman’s terms; and
  • Sensitivity to the needs within the community and to individual clients.

HCS is an equal opportunity employer and affirmatively seeks diversity in its workforce. HCS recruits qualified applicants and advances in employment its employees without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, marital or family status, sex, age, sexual orientation, or any other category protected by law.

Resumes and cover letters should be sent to employment@housingetc.org. Resumes without cover letters will not be considered.