HCS Intake:

Due to the ongoing Covid-19 outbreak, all in-person meetings and trainings are cancelled through May 15, 2020. Staff will continue to serve the public by telephone, email and electronically. For service and program inquiries you may contact the Intake Department at 202.667.7006 or intake@housingetc.org.


Metropolitan Housing Access Program Case Managers are available for support via telephone and email. Please contact your assigned Case Manager directly. Please see theOur Staff page of this website for our Staff Directory.  If you do not know your assigned Case Manager, or do not have a Case Manager and are in need of support, please leave a detailed message for our support staff at 202-667-2681 or email us at mhap@housingetc.org, and an HCS staff member will be in contact with you as soon as possible.
District of Columbia or Prince George’s County residents who are HIV+ and seeking financial assistance through the Metropolitan Housing Access Program (MHAP) Short Term Rental, Mortgage, and Utility (STRMU) Program, Emergency Financial Assistance (EFA) Program, or Bridges Program (D.C. residents only), have two options to access these programs:
Option 1. Your case manager/social worker may submit an EFA Program Application on your behalf. Please Click Here to access the EFA Program Application. The EFA Application and supporting documentation for the EFA Program must be submitted by your case manager/social worker via email to efaprogram@housinetc.org.  Persons approved for EFA food card assistance will be contacted by HCS staff to schedule an appointment to pick-up their food card.
Option 2. Starting March 30th, 2020 HCS began conducting application intake by telephone for the EFA, STRMU and Bridges Programs. To determine if you may be eligible for the EFA, STRMU and Bridges Programs and to schedule a by-phone application appointment, please contact Cynthia Crystobal at 202-900-9471 (cynthiacrystobal@housingetc.org) or Cheron McCrae at 202-667-7569 (cheronmccrae@housingetc.org) . To protect the health and safety of our staff and our customers, in-person appointments will not be conducted at our offices at this time.
If you currently have an open EFA, STRMU, or Bridges Program application with the MHAP Program and have questions pertaining to the status of your application or need further assistance, please contact Sarcia Adkins, Program Manager, at 202-667-7567 (sarciaadkins@housingetc.org) or Claudia Ramos, Program Coordinator, at 202-667-7564 (claudiaramos@housingetc.org).
Please be aware that the District of Columbia and the State of Maryland have suspended evictions from rental properties until the end of their respective states of emergency and the State of Virginia has done so until May 17th; however, rents are due as normal in all three jurisdictions. Also starting March 18th there is a nationwide 60 day moratorium on foreclosures for home loans backed by the Federal Housing Administration, Fannie Mae, and Freddie Mac; however, like rent payments, mortgage payments are due as normal. If you are at risk for delinquency we encourage you to also speak with a counselor within HCS’ Foreclosure Prevention Department at (202) 265-2255. Also, most utility companies have suspended the disconnection of services. Please contact your utility provider for more information.

Emergency Rental Assistance Program (ERAP):

To schedule an appointment on your computer please visit the DC Department of Human Services (DHS) website at http://dhs.dc.gov. If you need to register by phone please call HCS at (202) 667-7339. If you are a current ERAP client and would like to check the status of your ERAP application, you may contact your ERAP processor by phone or email (below). If you do not know who your processor is, please email erap@housingetc.org with your full name and contact information. An ERAP staff member will contact you as soon as possible. If you are a current client who needs to send in documentation, please email the documentation to erap@housingetc.org or fax to 202-667-1267. You will not be able to bring documentation to the office and/or meet with an ERAP staff member at this time.

ERAP staff:

Support Services for Veteran Families (SSVF):

Housing Counseling Services SSVF program will continue to serve clients during the COVID-19 closure remotely. If you are a homeless veteran, a veteran at immediate risk of homelessness, or a case manager interested in referring a veteran for housing assistance, please call the HCS Supportive Services for Veteran Families (SSVF) Program information line at (202) 667-7366 and leave a message or email   ssvfprogram@housingetc.org. Please provide your name, contact telephone number (or information regarding how we may contact you), and briefly describe your current housing situation. A member of the HCS SSVF Program team will respond to you as quickly as they can.
 If you are a current participant of the SSVF Program and in need of immediate assistance, please contact your assigned HCS SSVF case manager who will respond to you as quickly as he/she can:
SSVF Staff:
If you need immediate shelter in one of the counties we serve, see below on how to access shelter in each jurisdiction.

Affordable Dwelling Unit (ADU) / Inclusionary Zoning (IZ) Unit services:

All Inclusionary Zoning Orientations at HCS are cancelled through March 31, 2020. Please check for updates on this website (www.housingetc.org).

If you are contacting us regarding an income certification for an Affordable Dwelling Unit (ADU) or the required documentation for an Inclusionary Zoning (IZ) unit, please be aware that our staff are working remotely and will do the best we can to assist you. You may send your request to us at the following email address: IZ.ADU@HOUSINGETC.ORG.


Adam Catterton: 202-667-7516; adamcatterton@housingetc.org

Foreclosure Prevention Services:

Currently all foreclosure evictions under the jurisdiction of DC Superior Court have been stayed. All judicial hearings that were scheduled prior to May 15th have been stayed as well and will be rescheduled. We are not aware when foreclosure evictions or judicial foreclosure hearings will resume but advise you contact DC Superior Court to be aware of your particular matter. In addition to all foreclosure matters under the jurisdiction of DC Superior Court, a foreclosure and eviction moratorium for single family homeowners with FHA, Fannie Mae and Freddie Mac-insured mortgages has been established until May 18, 2020.
Condo and homeowner associations are not subject to any specific laws or moratoriums so it is up to the individual associations if they choose to pursue foreclosure. Please be aware that your association can go forward with foreclosure but your association is still subject to all court ordered eviction laws and moratoriums (mentioned earlier).
We highly encourage you to maintain your mortgage payments the best that you can. Even though foreclosure evictions and hearings have been suspended, it is very unlikely that any missed payments that have occurred during this pandemic will be forgiven. In order to receive loss mitigation assistance, we highly recommend that you contact the Foreclosure Prevention Hotline (202) 265-2255 or at foreclosure@housingetc.org so that we may further assist you.

Foreclosure Prevention clinics are cancelled. Even though we are not currently meeting with clients, the Foreclosure Prevention Hotline is still operational. If you are currently working with a counselor, please direct all concerns to your counselor. Your counselor’s name and contact information is available on the “Our Staff” page of this website. If you have not been assigned a counselor and/or have any foreclosure prevention related concerns, please contact the hotline.

Counselors are working remotely and will assess their clients’ financial and credit status and, if appropriate, contact their lenders to negotiate alternatives to foreclosure (modifications, repayment plans, etc). Counselors also help their clients apply for any assistance programs for which they might be eligible. Currently there are special programs that are designed specifically to assist individuals that have been impacted by the COVID-19 corona virus as well as programs designed to assist seniors who are delinquent with reverse mortgages.
Borrowers that are involved in court ordered foreclosures and or condo / HOA foreclosures, may receive up to 5 hours of free legal assistance from our services as well. If you are currently involved in a court ordered foreclosure, please know that all foreclosure hearings and foreclosure evictions (of foreclosed homeowners) that have been scheduled prior to 5/15/2020, have been rescheduled to a later date. Counselors may also refer clients for legal assistance when a case of predatory lending or loan fraud is identified


Foreclosure Prevention Hotline (202) 265-2255

or foreclosure@housingetc.org

Training Department:

To prevent the spread of COVID-19, Housing Counseling Services (HCS) has cancelled all in-person workshops. We are now providing webinars. Registration is required for our webinars and you may do so on the “Webinar Registration” page of this website, www.housingetc.org. If you have questions related to training, please call the HCS Training Hotline at 202-667-7606 or email training@housingetc.org. Oscar Bermudez, the Training Director can be reached through email at oscarbermudez@housingetc.org or at 202-667-7424. While the training team is working remotely, we will try our best to respond quickly.

Tenant Services:

Due to the Covid-19 Public Health Emergency declared by the Mayor of the District of Columbia, the Tenant Services Department at Housing Counseling Services (HCS) will be working remotely until the end of the declared Emergency. Therefore, staff will no longer attend in-person Tenant Association meetings until at least May15 th. If you have a question related to a Landlord and Tenant issue, TOPA, housing conditions or other tenant-related matters, please leave a message for Anita Ballantyne at (202) 667-7426 or send an email to anitaballatnyen@housingtec.org. Staff will be regularly checking emails and voicemails so please leave a message and someone will return your call. If you are a tenant already working with Housing Counseling Service on an ongoing landlord or Tenant Association matter, please continue to reach out to the staff working with you or your building.

Tenant Opportunity to Purchase (TOPA) –

If you are a tenant who has received a Tenant Opportunity to Purchase (TOPA) notice from your landlord stating that your building is for sale and you have questions about the process please contact Anita Ballantyne at anitaballatyne@housingetc.org or leave a voice mail at (202) 667-7426.

Please keep in mind that due to the Public Health Emergency the Mayor passed Emergency Legislation extending all TOPA deadlines until 30 days past the end of the declared State of Emergency.

Landlord & Tenant Court and Housing Conditions Calendar Cases –

DC Superior Court is closed through May 15 th and all Landlord & Tenant and Housing Conditions Calendar hearings, trails, and proceedings are being rescheduled until after May 15th. If you need legal advice, please contact The Legal Aid Society of Washington DC at (202)628-1161. In addition, all evictions are currently prohibited. If your landlord attempts to evict you during the Public Health Emergency, please contact the police.

Housing Conditions Concerns –

If you are a tenant and need repairs in your apartment or building, we recommend you first report your concerns to management. If you have not received a response within a reasonable amount of time, you can request an inspection by DCRA inspectors by phone at (202) 442-9557 or via email at dcra.housingcomplaints@dc.gov . If you have an emergency repair need after-hours and management is not responding please call 311 and ask for an emergency inspection from DCRA. If you need assistance contacting DCRA please email anitaballatyne@hosuingetc.org.

Cooperative and Condo Department:

 As of Monday March 16th, HCS staff stopped taking in-person client meetings or attending any off-site meetings. Jade Hall and Su Cheng are both available to offer assistance via telephone and email until further notice.